Frequently Asked Questions

At present, it is through a secure web-browser based interface, like google chrome browser. We plan to launch a companion mobile app in the future.

Care-Wallet is a person-centered virtual care management program for families to collaboratively navigate home-based care for chronic and complex health conditions, with the guidance of healthcare professionals.

For qualified Medicare patients and their caregivers, Care-Wallet is free of charge. We will work with your primary care physician to set this up. Sign up here.

Care-Wallet access is by invitation only, for family caregivers of patients who are residents of Massachusetts and Maine. Please fill this form out and we will reach out to you with additional details.

As a qualified patient and/or family caregiver enrolled in the Care-Wallet program, you will receive a comprehensive care plan that is customized for your specific care needs. You (patient and caregiver) will also receive individualized counseling and ongoing support, all virtually delivered through a team of care managers on a monthly basis.

Care-Wallet is HIPAA-compliant. All data provided through Care-Wallet are for the family caregiver and care receiver’s use. No information will be shared with 3rd parties without your explicit consent. More details can be found here.

Care-Wallet is best suited for families (caregivers and patients/care receivers) who are navigating care at home for an older adult with any type of complex care need related to a neurodegenerative condition, not just dementia.

Yes, Care-Wallet is designed for person-centered care, all Care-Wallet functionalities including care manager access are available directly to the care receiver/person needing care, with or without a family caregiver.

Yes, we accept cash pay options. For more details, visit the Care-Wallet pricing page.

The CarePartner program is for primary care physicians, geriatricians and other healthcare professionals who are managing complex care for aging populations. Contact us at (207) 241-4934 to learn more about how Care-Wallet supports this.

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